Revista Digital Universitaria ISSN: 1607 - 6079 | Publicación mensual | 1 de septiembre de 2014 vol.15, No.09
ABSTRACT
Best Practices can be a solid backup for every organization who wants to improve their IT services. The best is to choose a standard or methodology. One of the advantages of these free access methodologies is that they can be applied to different backgrounds and situations in life. Knowledge in organizations is another good source of Best Practices, although this knowledge might have the disadvantage of having a concrete context and needs of a specific organization. The network administrators must be prepared to strengthen their knowledge regarding the future infrastructures in enterprise and public networks and the skills required to build and provide maintenance, but also to manage them in order to give best value to the customer. The adoption of best practices is a topic that must be considered by IT professionals. The introduction of a new methodology is a great change for organizations. Organizational Culture and change management have shown be basic elements for a good organizational design.
Keywords: good practice, IT Service Management, network management, process, ITIL®
Best practices for managing networks
Erika Hernández ValverdeBest Practices can be a solid backup for every organization who wants to improve their IT services. The best is to choose a standard or methodology. One of the advantages of these free access methodologies is that they can be applied to different backgrounds and situations in life. Knowledge in organizations is another good source of Best Practices, although this knowledge might have the disadvantage of having a concrete context and needs of a specific organization. The network administrators must be prepared to strengthen their knowledge regarding the future infrastructures in enterprise and public networks and the skills required to build and provide maintenance, but also to manage them in order to give best value to the customer. The adoption of best practices is a topic that must be considered by IT professionals. The introduction of a new methodology is a great change for organizations. Organizational Culture and change management have shown be basic elements for a good organizational design.
Keywords: good practice, IT Service Management, network management, process, ITIL®